Effective October 7, 2026 for purchases made under this version
Earlier purchases remain governed by the terms accepted at purchase. Privacy scope was clarified September 23, 2026.
These Coaching Terms and Policies govern private coaching services provided by Kirby Scott Ingles, a sole proprietor offering services under the name IngleX. Questions, notices, cancellation requests, rescheduling requests, and privacy requests must be sent in writing to kirby@kirbyingles.com.
1. Eligibility and agreement
Coaching is available only to adults age 18 or older. By purchasing a coaching service, you confirm that you are legally able to enter this agreement, that the information you provide is accurate, and that you have read and accepted the version of these terms identified by the effective date above.
Clients participating outside the United States must disclose the country and state or province from which they will attend. Any consumer right that cannot lawfully be waived remains in effect.
2. Nature and limits of coaching
Coaching supports decision clarity, priorities, accountability, and execution. It is not psychotherapy, mental-health treatment, medical care, legal advice, financial advice, employment placement, emergency support, or another licensed professional service. Kirby does not guarantee employment, promotion, income, business, relationship, health, or any other particular result. The client remains responsible for decisions, actions, and results.
3. Ninety-Minute Decision Clarity Session
The fee is $400, paid in full at enrollment. The purchase includes one reserved 90-minute private coaching session. The client must select an available appointment within 14 calendar days after enrollment, and the session ordinarily must occur within 30 calendar days after enrollment.
Each appointment reserves one coaching session, not minute-by-minute services. The client may use the full reserved period. If the client chooses to end the session early, unused time does not create a refund, credit, additional session, or carryover.
4. Six-Week Decision and Execution Coaching
The engagement includes one 90-minute kickoff and five 60-minute follow-up sessions. The active coaching cadence is designed for six weeks. An additional two weeks serve only as a scheduling buffer, so all sessions ordinarily must be completed within eight weeks after the kickoff.
The client must select a kickoff appointment within 14 calendar days after enrollment. The kickoff ordinarily must occur within 30 calendar days after enrollment. Sessions not used within the eight-week completion period expire without refund when the delay is caused by the client. If Kirby does not provide reasonable availability sufficient to complete the sessions, the period will be extended reasonably or the Kirby-caused nonperformance provision below will apply.
5. Price and payment
The six-week engagement costs $1,000, payable in full before coaching begins. Payment is collected once at enrollment. Kit processes the payment through its managed Stripe payment service. Refunds due under these terms are returned through the original payment method; processing time is controlled by the payment providers.
5A. Decision and Execution Coaching Continuation
The $600 Decision and Execution Coaching Continuation is a private, eligibility-limited offer available only after Kirby verifies that the client completed the $400 Ninety-Minute Decision Clarity Session. Completion of the 30-day action plan is not required before accepting the continuation. It is not a generally available substitute for the full Six-Week Decision and Execution Coaching enrollment.
For an eligible client, the original $400 payment is credited in full toward the $1,000 coaching outcome. The client pays one remaining $600 payment. The continuation includes five 60-minute implementation sessions delivered over an intended six-week cadence, subject to the scheduling provisions in these terms, plus development of a practical 90-day execution plan. The combined investment remains $1,000. The continuation builds on the completed standalone session and does not include another 90-minute kickoff. The invitation is ordinarily sent about seven calendar days after the completed standalone session. This is follow-up timing, not an offer expiration or purchase deadline.
6. Satisfaction guarantee, cancellation and refunds
If you attend all sessions and complete the agreed work but are not satisfied, you may request a full $1,000 refund within seven calendar days after your final session. You judge your satisfaction.
All sessions means the 90-minute kickoff and five 60-minute follow-up sessions. Agreed work means work you and Kirby mutually agree to during the engagement, including any mutually agreed changes. No additional work or refund requirement may be imposed after the fact. To request the refund, email kirby@kirbyingles.com within the seven-calendar-day window and state that you are dissatisfied and have met the attendance and agreed-work conditions. The window runs from the actual final session, including an agreed rescheduled session.
This satisfaction guarantee takes priority over the phase-based nonrefund provisions below when its conditions are met. It does not guarantee any particular coaching outcome. It applies to the $1,000 six-week engagement purchased under this version; the separate $400 standalone session and $600 continuation retain their existing terms.
Phase One includes the kickoff and first two follow-up sessions and begins when the kickoff starts. Phase Two includes the final three follow-up sessions and begins when the fourth session starts. Each phase is allocated $500 of the prepaid fee. For cancellation before completion, the amount allocated to a phase that has begun is ordinarily nonrefundable, except under the satisfaction guarantee, where required by law, or where Kirby fails to provide the covered service. Amounts allocated to phases that have not begun will be refunded following written cancellation to kirby@kirbyingles.com. Failure to schedule or attend does not automatically create a refund. Any nonwaivable legal right remains in effect.
For the standalone 90-minute session, the payment becomes nonrefundable when the session begins. If Kirby cannot provide the purchased session within a reasonable period and the parties cannot agree on a replacement time, the $400 payment will be refunded.
7. Rescheduling, emergencies, and missed sessions
To reschedule without losing a session, email kirby@kirbyingles.com at least 24 hours before the scheduled start time. A cancellation with less than 24 hours’ notice or a no-show may count as a used session.
A genuine sudden emergency may be excepted when the client submits a written request as soon as reasonably possible. Recurring work obligations, preventable calendar conflicts, and preference changes do not automatically qualify as emergencies. Any exception or extension is confirmed in writing.
8. Conduct and termination
Kirby may stop a session immediately if a client engages in threats, harassment, abuse, unlawful conduct, or conduct that materially prevents coaching. Kirby may end the engagement after written notice if the conduct is serious or repeated. The financial treatment in section 6 applies. If Kirby ends the engagement before a later phase begins, the $500 allocated to that unstarted phase will be refunded. Termination does not override a satisfaction-guarantee entitlement whose conditions have already been met or any nonwaivable legal right.
Scope of Coaching Privacy
The privacy provisions in sections 9 through 11 apply to information collected or processed in connection with private coaching, including coaching intake information, session communications, transcripts, coaching notes, scheduling, and administration. The separate Website Privacy Policy governs browsing KirbyIngles.com, website forms, cookies, analytics, and newsletter subscriptions.
When coaching inquiry or intake information is submitted through a website form, the Website Privacy Policy covers operation and submission of the form, and these coaching privacy provisions also cover the coaching-specific handling of that information.
9. Session transcription and consent
Sessions may be transcribed using Fieldy only with the express consent of every participant. Fieldy temporarily processes audio to create a transcript. Kirby does not receive, retain, or promise an audio file and cannot guarantee a vendor’s exact deletion timing.
Before each session is transcribed, Kirby will ask for verbal confirmation. If consent is not given or is withdrawn before recording begins, the session will proceed without Fieldy transcription unless the parties agree otherwise. If another participant joins, that participant must also provide consent.
Kirby may use and retain transcripts only to prepare for and deliver the client’s coaching, maintain service records, and review the quality of that client’s engagement. Transcripts will not be used to train public or generalized artificial-intelligence models, create public content, train other clients, or support a testimonial without separate, specific permission.
10. Transcript access, retention, and deletion
A client may request a copy of the client’s transcript or request deletion by emailing kirby@kirbyingles.com. Kirby may verify the requester’s identity and will respond within 30 days. Requests are handled subject to legal, fraud-prevention, tax, dispute, security, and recordkeeping requirements and technical limits outside Kirby’s direct control. Where deletion is required by applicable law, it will not depend on discretionary approval.
Transcripts may remain available while Kirby maintains the applicable vendor account or has a legitimate service or recordkeeping need. Kirby can delete material available through his user interface, but cannot promise deletion from vendor backups or systems outside his direct control.
11. Privacy and service providers
Providing coaching requires limited information to pass through third-party services. Kit and Stripe process identity, purchase, and payment information. Motion and connected calendars process booking and event details. Google Meet delivers video meetings. Fieldy and its disclosed service providers may temporarily process audio and session content to create transcripts, summaries, and related coaching records.
Those providers maintain their own privacy practices. Review the Kit Privacy Policy, Stripe Privacy Policy, Motion Privacy Policy, Google Privacy Policy, and Fieldy Privacy Policy. The general KirbyIngles.com Privacy Policy also applies to website use.
Kirby limits access to retained coaching records to people and services reasonably necessary to deliver, administer, secure, or lawfully document the engagement. Client information and transcripts are not sold.
12. Changes and governing version
The version identified by date at the time of purchase governs that engagement. Material changes apply only to future purchases unless the client expressly agrees otherwise or a change is required by law. Operational changes that do not reduce the purchased service may be communicated by email.
13. Contact
Questions, notices, cancellation requests, rescheduling requests, transcript requests, and privacy requests must be sent to kirby@kirbyingles.com.
They are customer-facing operating terms, not a representation that a licensed attorney has approved them.